Right of withdrawal

Cancellation policy & cancellation form

Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity:

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within 14 (fourteen) days without giving any reason.

The cancellation period shall be 14 (fourteen) days from the day on which you or a third party other than the carrier designated by you takes possession of the last good.

To exercise your right of withdrawal, you must inform us (LEO-Lavender Essential Oils, Mürzsteg, eU, attn. Mr. Mag. Erwin Krall – www.soavo-skincare.com – Storchengasse 19/28, 1150 Vienna, telephone number: +43 1 9450548, office@soav-skincare.com ) by means of a clear statement (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract.

You can use the following sample cancellation form, although this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.

You will bear the direct cost of returning the goods if the goods delivered correspond to those ordered and if the price of the goods to be returned does not exceed 40 euros or if, in the case of a higher price of the goods, you have not yet paid the consideration or a contractually agreed partial payment at the time of cancellation. Otherwise, we will bear the cost of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

Exclusion or premature expiry of the right of withdrawal:

The right of withdrawal does not apply, among other things, to contracts for the delivery of goods that are manufactured according to customer specifications or are clearly tailored to personal needs or that, due to their nature, are not suitable for return or can spoil quickly or whose expiration date would be exceeded.

Cancellation form

If you want to cancel the contract, please fill out this form . Alternatively, you can simply send an email with your cancellation.